Consumer Service Technicians are employees whose primary responsibilities are the installation, maintenance and repair of services provided to residential and small business customers. May perform installation, maintenance, repair and coin collection of payphone services.

Education Requirements

A High School Graduation Certificate combined with one (1) year of completed post secondary education at a recognized learning institution in good academic standing

OR 

A High School Graduation Certificate combined with:

• One (1) year of continuous related field work experience as a technician in a communications technology firm/department
• Or one (1) year experience in a skilled trades position

Ability Requirements of the Position

Physical

• Climb  poles  on  a  daily  basis (using  ladders,  spurs  and  other  tools)
• Ability to distinguish colours
• Able to lift up to 70  lbs
• Work  effectively  aloft
• Ability to maneuver and climb ladders extending up to 28ft. high that supports a max weight of 375 lbs

Skills/Knowledge

• Communication skills – verbal and written
• Computer skills  – Email: Outlook, Intranet/Internet,  Microsoft Excel, Microsoft Word
• Customer service  skills
• Dealing with ambiguity
• Problem Solving Skills

Other

• Successful completion of physical abilities test (as per job demands matrix) may be a requirement of the job
• Flying in  helicopters and fixed wing aircraft to remote locations and oil rigs may be a  requirement
• Travel using various modes of transportation in all kinds of weather
• Hold a valid, in good standing, regular driver’s license (Class 5)
• Flexible to work 40 hours per week including  days,  evenings, weekends and holidays

Preferred Qualifications

• A passion for customer service
• High manual dexterity, able to work with variety of hand tools
• Having a strong interest in technology
• Experience in sales or customer service
• Agility and ability to adapt in a changing environment