Please login/register to apply for this job.
29 Apr 2025

Remote Bilingual Tech Support Specialist

Staples Canada ULC –  Montreal, Quebec, Canada

Job Description

Some of what you will do: 

As a Tech Support Specialist, you will be responsible to provide efficient, quality tech support to our customers. This is a frontline call Centre and chat role where you will troubleshoot technology, computer hardware and software related issues for external customers. You will recommend timely, intelligent service paths to customers. In this exciting role, you will be responsible for selling and sharing the value of services including services subscriptions.

 

Specifically, You Will: 

  • Handle inbound and outbound contacts, delivering technical support services for external customers.
  • Handle inbound remote connections, delivering technical support services for external customers.
  • Assists customers in connecting to remote platform.
  • Actively engage in service solutions sales, recommending company products and services.
  • Checks for payment and subscription validation in customer account Diagnoses technical issues using systematic listening and probing approach.
  • Consults internal tools, database, manuals, and internal resources for information on resolution procedures.
  • Initiates dispatch procedure for hardware pickup / shipment as appropriate for limited product line
  • Support frontline operations, including but not limited to, handling/creating technical support tickets, initializing service tickets of different types using approved systems and processes, triaging inbound contacts across multiple service paths, etc.
  • Leverage all available support channels, resources, and platforms to enhance customer experience and productivity. Warmly transfer Customers to the appropriate team to efficiently complete services.
  • Conduct administrative tasks in various technical platforms (ETS, Ring Central, Beyond Trust, etc.)

 

Some of what you need: 

  • Degree, diploma, or certificate in technical or networking field.
  • A+ certification preferred.
  • Advanced technical troubleshooting skills and ability to resolve complex technical issues.
  • Advanced knowledge of technology & operating systems (Windows, MacOS, Chrome OS, iOS, Android).
  • Verifiable and demonstrated skill in performing services/ upgrades to all types of computers.
  • Bilingual in French and English.
  • 5+ years in a technical field with focus on repairs and troubleshooting.
  • 3+ years in a customer service environment.
  • Demonstrated experience in managed devices and networking support.

 

Some of what you will get: 

  • Associate discount
  • Health and Dental benefits
  • RRSP/DPSP
  • Learning & Development programs
  • And more…

 

 

#MakeAnImpact  

#LI-Remote

About Us

Staples Canada is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities.

About the Team

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Job Categories: Tech Support Jobs. Job Types: Remote. Salaries: Commensurate with Experience.

Endless.

3 total views, 1 today

Apply for this Job